Big Torch Key Vacation Packages

The hotel asthetic is relaxed and warm. Thoughtfully curated. Everything is intuitive and easy. The staff is warm, friendly, always helpful and made polite conversation. We had Everything we needed and more. The poolside music was relaxing and not loud. Poolside amenities were fantastic. Plenty of shade and private spaces to relax or read if you want a break from the sun. The beach amenities are also great. Pool towels are clean, in good condition and they never ran out. Hotel food and café prices are generally expensive but also in line with other local hotel prices as expected in south Florida. The quality of the food was excellent. Traveled with family and 2 kids under 10. The atmosphere was family friendly but not overrun with a ton of children. Would stay again for sure!

Pleas don’t book the apartment in this hotel. It’s not associated with the hotel services. The 2nd room has 3 beds all bed sheets were dirty. The has prior hair from guest before us. Behind the headboard I found a dirty t-shirt. Hall restroom tub was rusted and peeling, I was disgusted to see that. The other restroom still had a long hair in the tub. Sanitary is NOT a priority for the owner of this apartment. The price I paid for my 4 day was a steel. Also, beach gear was a laugh in the face. No beach chair, no wagon and the umbrella covered 1 person. I reached out to the person but never showed up with clean sheets. I had to invest in my stay detergent, sanitizing wipes, trash bags and toilet covers. Let me know forget to say, on my first stay the bottom of my feet was all black from the floors being super dirty. The only good thing of the place was the beach distance.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

The property is great. The location is perfect. The room was outstanding. Checkin is an absolute nightmare!!! Took us an hour from arrival to get our room. It's all done online, nobody to greet you. I saw one person in 4 days on the property. Requested fresh towels sent a text message had to send it again 8 hours later. Finally, got our towels.

Great location and great value. If you have an early flight before reception opens I’d suggest to arrange check out process beforehand